Our Valued Customers,


First of all, we thank you for your on-going trust and business relationship. With the exceptional measures that are being applied in Oman and around the globe to fight the spread of the novel coronavirus (COVID-19), we would like to assure you that maintaining a safe and healthy workplace for our employees, customers, and other stakeholders, is our utmost priority. We also want you to know that the bank is progressively implementing all the measures announced by the Ministry of Health, the Supreme Committee for dealing with COVID-19 and by the regulators to ensure the safest possible environment for all our stakeholders and combat the spread of the virus. Hygiene protocols and social distancing measures have been implemented, and there is a continuous stream of internal and external awareness and instructions in relation to best practices and social distancing.

We encourage you to adopt social distancing for your well-being and safety. By adopting the use of Meethaq Mobile and Internet Banking that offer a wide range of services and transactions, you can avoid branch visits and social contact. The current compelling circumstances require us to reduce branch workforce, however, you can easily access your accounts and do your transactions through Mobile and Internet Banking. We seek your cooperation in limiting branch visits and accessing services through Mobile and Internet Banking.


Deferment of Installments for Customers Affected by COVID-19


Meethaq Islamic Banking - Bank Muscat is pleased to offer support to customers impacted by the COVID-19 pandemic. Affected customers have the option to defer Auto, Personal and Housing Finance installments for three months initially. After completion of the initial deferment period, the Bank may extend the deferment period by another 3 months upon the customer’s request subject to conditions prevailing at that time. Requests from affected customers will be accepted starting from May 2020.

You may call our Contact Centre on 24656666 to obtain more details. To apply for the installment deferral, please visit your nearest Meethaq branch to submit the Installment Deferral request Form together with supporting documents. You can download the deferral request application form by clicking on below link.

Important Note: we have extended the period of the existing installment deferral till September 2020 for Omani nationals. The extension covers only the financing that are currently under instalment deferment. Eligible customers will be contacted via SMS.


Request Application

Frequently Asked Questions


FAQ's

▼ How is Meethaq protecting customers and employees from COVID 19?

Since the onset of the situation, Meethaq set up an internal COVID-19 Committee to continuously monitor the situation and implement preventive measures and Business Continuity Plans. The bank follows the highest health and safety standards and implements all protective and social distancing measures issued by the Ministry of Health to combat the spread of Covid-19, while continuing to provide banking services to customers through branches across Oman. Staff and customers are required to wear masks and undergo temperature checks upon entering the bank premises. In case of detection of a positive COVID-19 case among staff, the branch is immediately closed for deep cleaning and disinfection, and close contacts would be placed in quarantine as per the regulations in this regard. We are committed to applying the best preventive measures to combat this virus and to ensure the safety of all our staff and customers.


▼ What rules should I follow if I visit the branch ?

We recommend that you fully leverage the wide range of digital banking channels for all your banking requirements, however, if you still require to visit the branch, you will be required to follow strict social distancing rules as follows:

  • Wear a mask before you enter the branch. Staff at the entrance will check body temperature and request you to wear the mask.
  • Avoid shaking hands with staff and customers.
  • Keep the minimum distance from employees and other customers. Indicative posters are available to guide you on this.
  • Follow the guidelines of the branch staff, who will take your temperature and request you to sanitize your hands at the branch entrance.
  • Remember that you SHOULD NOT visit the branch or leave your home if you are under quarantine or if you are experiencing flu-like symptoms.

▼ How do I install and register Meethaq Mobile Banking ?

Download Meethaq Mobile Banking application from Apple store (Click here) or Android play store (Click here) and follow the easy registration steps.


▼ How do I register in Meethaq Internet Banking ?

Log into Meethaq Internet Banking and register by Click here.


Our Valued Customers,


First of all, we thank you for your on-going trust and business relationship. With the exceptional measures that are being applied in Oman and around the globe to fight the spread of the novel coronavirus (COVID-19), we would like to assure you that maintaining a safe and healthy workplace for our employees, customers, and other stakeholders, is our utmost priority. We also want you to know that the bank is progressively implementing all the measures announced by the Ministry of Health, the Supreme Committee for dealing with COVID-19 and by the regulators to ensure the safest possible environment for all our stakeholders and combat the spread of the virus. Hygiene protocols and social distancing measures have been implemented, and there is a continuous stream of internal and external awareness and instructions in relation to best practices and social distancing.

We encourage you to adopt social distancing for your well-being and safety. By adopting the use of Meethaq Mobile and Internet Banking that offer a wide range of services and transactions, you can avoid branch visits and social contact. The current compelling circumstances require us to reduce branch workforce, however, you can easily access your accounts and do your transactions through Mobile and Internet Banking. We seek your cooperation in limiting branch visits and accessing services through Mobile and Internet Banking.


▼ Deferment of Installments

Deferment of Installments for Customers Affected by COVID-19

Meethaq Islamic Banking - Bank Muscat is pleased to offer support to customers impacted by the COVID-19 pandemic. Affected customers have the option to defer Auto, Personal and Housing Finance installments for three months initially. After completion of the initial deferment period, the Bank may extend the deferment period by another 3 months upon the customer’s request subject to conditions prevailing at that time. Requests from affected customers will be accepted starting from May 2020.

You may call our Contact Centre on 24656666 to obtain more details. To apply for the installment deferral, please visit your nearest Meethaq branch to submit the Installment Deferral request Form together with supporting documents. You can download the deferral request application form by clicking on below link.

Important Note: we have extended the period of the existing installment deferral till September 2020 for Omani nationals. The extension covers only the financing that are currently under instalment deferment. Eligible customers will be contacted via SMS.


Request Application


Frequently Asked Questions


▼ ATM and CDM
  • 24/7 access, largest ATM network in convenient locations around the country.
  • ATM and CDMs at branches of Bank Muscat can be used by Meethaq customers.
  • Bill payments - Electricity, water, telephone, internet and schools.
  • Transfer funds - Within bank muscat & meethaq, in own/other accounts.
  • Account statements – Make balance enquiry and generate mini statement of recent transactions.
  • Secure – Secured by the VISA electron assurance for a secure platform​.
▼ Mobile Banking

    Due to the current situation , please note that charges for transfers to local banks within Oman have been waived until further notice.

  • 24/7 access – Customized for iPhones and android.
▼ Internet Banking

    Due to the current situation , please note that charges for transfers to local banks within Oman have been waived until further notice.

  • 24/7 access – Shari’a based banking services from home, office or on the go.
  • Access to one or multiple accounts - Individual or family member.
  • Transfer funds - Initiate transfer & payment requests; fund management through sweeping & pooling (corporate only).
  • Account statements – Quick view of detailed transactions, statements and summary of accounts.
  • Online services - Request cheque book/card/account.
  • Secure - Shari’a compliant security and ‘secure token’ fo​r additional protection (account information automatically encrypted).
▼ Contact center

24/7 access - call 0096824656666, anytime from anywhere.

▼ Branches
  • Branch Timings: Sunday to Thursday 8 AM to 2 PM.
  • All branches now operating.
 

FAQ's

▼ How is Meethaq protecting customers and employees from COVID 19?

Since the onset of the situation, Meethaq set up an internal COVID-19 Committee to continuously monitor the situation and implement preventive measures and Business Continuity Plans. The bank follows the highest health and safety standards and implements all protective and social distancing measures issued by the Ministry of Health to combat the spread of Covid-19, while continuing to provide banking services to customers through branches across Oman. Staff and customers are required to wear masks and undergo temperature checks upon entering the bank premises. In case of detection of a positive COVID-19 case among staff, the branch is immediately closed for deep cleaning and disinfection, and close contacts would be placed in quarantine as per the regulations in this regard. We are committed to applying the best preventive measures to combat this virus and to ensure the safety of all our staff and customers.


▼ What rules should I follow if I visit the branch ?

We recommend that you fully leverage the wide range of digital banking channels for all your banking requirements, however, if you still require to visit the branch, you will be required to follow strict social distancing rules as follows:

  • Wear a mask before you enter the branch. Staff at the entrance will check body temperature and request you to wear the mask.
  • Avoid shaking hands with staff and customers.
  • Keep the minimum distance from employees and other customers. Indicative posters are available to guide you on this.
  • Follow the guidelines of the branch staff, who will take your temperature and request you to sanitize your hands at the branch entrance.
  • Remember that you SHOULD NOT visit the branch or leave your home if you are under quarantine or if you are experiencing flu-like symptoms.

▼ How do I install and register Meethaq Mobile Banking ?

Download Meethaq Mobile Banking application from Apple store (Click here) or Android play store (Click here) and follow the easy registration steps.

▼ How do I register in Meethaq Internet Banking ?

Log into Meethaq Internet Banking and register by Click here.


 
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